Our Commitment
As a Tasmanian marine business, we aim to be fair, practical, and easy to deal with. Our goal is to keep you on the water with the right gear.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.
Faulty, Damaged or Incorrect Items
If your item is faulty, damaged, unsafe, or not as described, contact us as soon as possible. We will work with you to provide a repair, replacement, or refund in line with your rights under the Australian Consumer Law.
Marine Environment Considerations
Marine conditions can be harsh. Correct product selection and installation are important. If you're unsure, our team is happy to help before purchase.
Change of Mind Returns
We may accept change-of-mind returns within 14 days where items are unused, uninstalled, and in original condition with packaging.
Change of Mind Exclusions
Change-of-mind returns may not be accepted for special orders, clearance items, installed or used products, or opened electrical components. These exclusions do not apply where your rights under Australian Consumer Law apply.
Return Process
Please contact us before returning any item. We may request photos or further details to assess the return.
Return Shipping
For faulty or incorrect items, we will assist with return shipping where appropriate. Change-of-mind returns are at the customer’s expense.
Refunds
Refunds are processed to the original payment method. Reasonable restocking fees may apply to change-of-mind returns where permitted by law.
Contact
Phone: 03 6425 2238
Email: parts@deeganmarine.com.au